SHIPPING POLICY

(Last updated 2/10/2024)

This shipping policy is subject to change. There are many variables available for shipping. Please email us and we will help you determine the best options for your requirements.

 Professional packaging and shipping services are offered worldwide. 

 We offer free delivery for the following:

• local delivery
• pieces under 2.0 lbs. and not exceeding 12” x 12” x 2” or metric equivalent in Canada
• prints on paper worldwide, bulk orders excluded

We will provide a shipping quote by email once we have the following  information:

• Full contact details (name, address, telephone number and email)
• How fast do you need this?
• Do you have a preferred shipping company?
• Do you require tracking?
• Do you require insurance?
• Do you require a signature?
• Are there any special delivery instructions?

Canada Post is our default shipper for orders delivered to Canadian and U.S. addresses unless requested otherwise. Other shipping service providers such  as Federal Express, United Parcel Service, Purolator, etc. can be used  depending on the location, speed of delivery, size of package, and insurance  requirements.

Orders will be packaged and delivered to shipper within 1-3 business days of  payment in full. 

Gift wrapping and special presentation details can be arranged on request.

Delays and service disruptions happen occasionally. We bear no responsibility  for inclement weather and other circumstances beyond our control. We will  assist you with tracking information provided by the shipping company and  updates as they become available.

Please inspect your package upon receipt. In the unlikely event there is  damage, report it to us immediately. Please retain the original packaging. We  will work with you to decide on the best course of action with regard to repair or insurance claim.

 We hope you will love your original art. If you wish to return it for any reason,  other than damage, we will charge a 50% restocking fee. Commissions are not  eligible for return. Please contact us directly for specific details.

 Acquisitions being shipped outside of Canada are exempt for Canadian sales  tax.

 Sales tax is not applicable in Canada for the calendar year of 2024.

 Destination specific duties and taxes are the responsibility of the purchaser.

Please email info@serafinaart.com with any questions.